Privacy Policy
This Privacy Policy explains how HUMIX UK LTD ("we", "us", "our") collects, uses and protects personal data when you visit https://humix.uk, contact us, or use our services.
1Who we are
2What personal data we may collect
We may collect and process the following categories of personal data:
- Name and surname
- Phone number
- Email address
- Address or location details related to your property or enquiry
- Information you provide in contact forms, messages, or calls
- Technical data such as IP address, browser type, device information, pages visited, and approximate usage data
- Any photos, documents, or other materials you voluntarily send to us
3How we collect your data
We collect personal data when:
- You submit a contact form on our website
- You call us or contact us by email or message
- You request information, a diagnosis, a quote, or technical assistance
- You browse our website, through cookies and similar technologies, where applicable
4Why we use your data
We may use your personal data to:
- Respond to your enquiries
- Provide information about our services
- Assess your case and prepare quotations or technical proposals
- Arrange visits, inspections, or follow-up communications
- Improve the performance, usability, and security of our website
- Comply with legal and regulatory obligations
- Keep records of communications and service requests
5Lawful bases for processing
We rely on one or more of the following lawful bases:
- Consent — where you voluntarily provide information or accept non-essential cookies
- Pre-contractual steps — where processing is necessary to respond to a request before entering into a contract
- Contract — where processing is necessary to provide a service you request
- Legal obligation — where we must comply with applicable legal requirements
- Legitimate interests — where necessary for running, protecting, and improving our business and website, provided your rights do not override those interests
8International transfers
Where we use service providers located outside the UK, including in the EEA or other countries, some personal data may be processed outside the UK. Where this happens, we take appropriate steps to ensure your data is protected in accordance with applicable data protection law.
9How long we keep your data
We keep personal data only for as long as necessary for the purpose for which it was collected, including for legal, accounting, and record-keeping requirements.
- General enquiries: for a reasonable period to manage and follow up your request
- Customer and quotation data: for as long as needed for contractual and business records
- Technical and website data: according to the relevant cookie or analytics retention settings
Where no fixed retention period applies, we determine retention based on the nature of the enquiry, legal obligations, and the need to maintain accurate business records.
10Your rights
Depending on the circumstances, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Request restriction of processing
- Object to certain processing
- Request transfer of your personal data
- Withdraw consent at any time, where consent is the basis for processing
To exercise your rights, please contact us using the details listed above.
11Complaints
If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.
If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ICO).
12Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no system can be guaranteed to be completely secure.
13Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy notices separately.
14Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last updated" date.