Privacy Policy

Last updated: 23 March 2026

This Privacy Policy explains how Acqua Site SL («we», «us», «our») collects, uses and protects personal data when you visit https://humix.uk, contact us, or use our services.

1. Who we are

Data Controller: Acqua Site SL

Registered address: Avenida La Trinidad, 10, San Cristóbal de La Laguna, 38204, Tenerife, Spain

Tax ID / CIF: B44728947

Telephone: +34 682 827 655

Website: https://humix.uk

Privacy contact: Please contact us through the website contact form or by telephone using the details above. If you use a dedicated privacy email, add it here.

2. What personal data we may collect

We may collect and process the following categories of personal data:

Name and surname
Phone number
Email address
Address or location details related to your property or enquiry
Information you provide in contact forms, messages, or calls
Technical data such as IP address, browser type, device information, pages visited, and approximate usage data
Any photos, documents, or other materials you voluntarily send to us

3. How we collect your data

We collect personal data when:

You submit a contact form on our website
You call us or contact us by email or message
You request information, a diagnosis, a quote, or technical assistance
You browse our website, through cookies and similar technologies, where applicable

4. Why we use your data

We may use your personal data to:

Respond to your enquiries
Provide information about our services
Assess your case and prepare quotations or technical proposals
Arrange visits, inspections, or follow-up communications
Improve the performance, usability, and security of our website
Comply with legal and regulatory obligations
Keep records of communications and service requests

5. Lawful bases for processing

We rely on one or more of the following lawful bases:

Consent – where you voluntarily provide information or accept non-essential cookies
Pre-contractual steps – where processing is necessary to respond to a request before entering into a contract
Contract – where processing is necessary to provide a service you request
Legal obligation – where we must comply with applicable legal requirements
Legitimate interests – where necessary for running, protecting, and improving our business and website, provided your rights do not override those interests

6. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure the site works properly, remember preferences, analyse traffic, and improve user experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our cookie banner and browser settings.

Please see our Cookie Policy for more information.

7. Sharing your data

We may share personal data only where necessary with trusted service providers and partners, such as:

Website hosting and maintenance providers
Analytics providers
CRM or communication platforms
Professional advisers
Authorities or regulators where legally required

We require processors acting on our behalf to handle data securely and only under appropriate instructions.

8. International transfers

As we are established in Spain and may use service providers located in the UK, EEA, or other countries, some personal data may be processed outside the UK. Where this happens, we take appropriate steps to ensure your data is protected in accordance with applicable data protection law.

9. How long we keep your data

We keep personal data only for as long as necessary for the purpose for which it was collected, including for legal, accounting, and record-keeping requirements.

General enquiries: for a reasonable period to manage and follow up your request
Customer and quotation data: for as long as needed for contractual and business records
Technical and website data: according to the relevant cookie or analytics retention settings

Where no fixed retention period applies, we determine retention based on the nature of the enquiry, legal obligations, and the need to maintain accurate business records.

10. Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Request restriction of processing
Object to certain processing
Request transfer of your personal data
Withdraw consent at any time, where consent is the basis for processing

To exercise your rights, please contact us using the details listed above.

11. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

If you are in the UK, you also have the right to complain to the Information Commissioner’s Office (ICO).

12. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no system can be guaranteed to be completely secure.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy notices separately.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date.